Shipping & Delivery
At Rhu Mew, we aim to ensure your shopping experience is smooth and transparent. Below are the details regarding our shipping and delivery processes:
Shipping Destinations
We offer shipping to the UK, USA, Canada and most EU countries. If we are unable to deliver to your location, we will notify you during the checkout process.
Delivery Timeframes
Our products are sourced from trusted suppliers to provide you with the best quality items. As such, estimated delivery times are as follows:
UK Orders: 5-20 business days. Although typically within 5-10 business days.
International Orders: 15-30 business days.
Please note:
Business days exclude weekends and public holidays.
Delivery times are estimates and may vary due to factors such as customs clearance, local delivery services, or unforeseen delays.
Shipping Costs
Standard shipping fees are as follows:
- UK orders: £1.99
- International orders: £2.99
We also offer FREE shipping on all orders over £25.
Order Processing Times
Orders are typically processed within 2-5 business days.
Once your order is processed and dispatched, you will receive a confirmation email with tracking information (if available).
Shipping Suppliers
We partner with a network of trusted international suppliers to ensure a wide range of high-quality products for our customers. As part of our logistics process, some orders may be fulfilled by our supplier partners, and AliExpress may appear as part of the tracking or shipping details.
This does not affect the quality or reliability of your order. All shipments are processed and monitored by our team to ensure they meet our delivery and service standards. If you have any questions regarding your shipment, tracking, or delivery timelines, please contact us at: meow@rhumew.com.
Tracking Your Order
Where tracking is available, you will receive a tracking number in your dispatch confirmation email. Use this to monitor the progress of your delivery.
Customs and Duties
For international orders, additional customs fees or import duties may apply depending on your country’s regulations. These charges are not included in our prices and must be paid by the recipient.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at meow@rhumew.com with your order details.
We will investigate and provide assistance. For lost items, we will arrange a replacement or refund after confirmation from the carrier.
Incorrect or Incomplete Addresses
Please ensure your delivery address is accurate and complete when placing your order. Rhu Mew is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
Delivery Attempts
In cases where delivery is attempted but fails (e.g., no one is available to accept the package), the carrier may leave a notification or attempt redelivery. It is the customer’s responsibility to follow up with the carrier or collect the package from a local depot.
Questions or Concerns
If you have any questions about shipping or delivery, feel free to contact our customer support team at meow@rhumew.com. We’re here to help!
